Japanese-Speaking Customer Service Advisor - Financial Support (Overseas Career in Bali)

Join Teleperformance in beautiful Bali as a Japanese-Speaking Customer Service Advisor and launch your international career in the financial services sector. This role offers a unique opportunity to leverage your Japanese language skills while gaining exposure to the dynamic financial landscape in Bali. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team dedicated to providing exceptional customer service to clients in the financial sector.

As a Japanese-Speaking Customer Service Advisor, your daily tasks will involve handling customer inquiries, resolving issues, and providing support to clients in both Japanese and English. You'll work with a variety of tools and software, including CRM systems, communication platforms, and financial software, ensuring seamless and efficient service delivery. This role is perfect for those looking to enhance their career prospects in the financial services industry while enjoying the vibrant culture and lifestyle of Bali.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients in the financial sector, ensuring their needs are met with professionalism and efficiency.
• Handle customer inquiries and resolve issues in both Japanese and English, leveraging your bilingual skills to bridge communication gaps.
• Utilize CRM systems, communication platforms, and financial software to manage customer interactions and support processes.
• Collaborate with team members to deliver high-quality service and maintain a positive customer experience.
• Stay updated with industry trends and best practices in customer service and financial services.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with regulatory requirements.
• Contribute to team goals and objectives, helping to drive the success of the customer service department.

🎓 Kualifikasi & Syarat

• Fluent in both Japanese and English, with excellent communication skills in both languages.
• Minimum 2 years of experience in customer service, preferably in the financial services sector.
• Strong understanding of CRM systems and financial software, with experience using tools like Salesforce, Zendesk, or similar platforms.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proven ability to resolve customer issues and provide excellent service.
• Knowledge of financial products and services is a plus.
• Ability to travel to client locations as required.
• Valid work permit for Bali, Indonesia.

🛠️ Keahlian

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