Field Support Specialist - All Areas Jawa Timur (Surabaya-Based)

Join Simgroup as a Field Support Specialist! We are seeking dynamic and proactive individuals to join our team and provide exceptional field support across all regions of Jawa Timur. This is a fantastic opportunity for those who thrive in fast-paced environments and enjoy working with diverse teams. In this role, you'll be the first point of contact for our clients, ensuring their needs are met efficiently and effectively. Based in Surabaya, you'll have the chance to make a significant impact in our growing operations.

Simgroup is a leading company in the logistics and supply chain industry, known for our commitment to innovation and excellence. We pride ourselves on fostering a culture of continuous learning and development. As a Field Support Specialist, you'll work closely with our sales and operations teams, using tools like Salesforce and SAP to streamline processes and enhance client satisfaction. This role offers a unique blend of technical and interpersonal skills, making it an ideal fit for those who enjoy problem-solving and building strong relationships.

Every day, you'll be on the field, visiting clients, troubleshooting issues, and ensuring our services are delivered seamlessly. Your ability to adapt to different situations and think on your feet will be crucial. With a competitive salary of Rp 3.500.000 - Rp 5.500.000 per month, this is a rewarding position that offers growth opportunities and the chance to be part of a dynamic team in a vibrant city like Surabaya.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide on-site support to clients, addressing their technical and operational needs.
• Conduct troubleshooting and problem-solving to resolve client issues promptly.
• Collaborate with the sales and operations teams to ensure smooth service delivery.
• Use Salesforce and SAP to manage client data and streamline processes.
• Monitor and report on service performance to identify areas for improvement.
• Train and mentor junior staff on best practices and service standards.
• Maintain accurate records of all client interactions and service calls.
• Stay updated with industry trends and new technologies to enhance service quality.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 3 years of experience in field support or a related role.
• Proven track record in troubleshooting and problem-solving.
• Strong communication and interpersonal skills.
• Proficiency in using Salesforce and SAP.
• Valid driver's license and reliable transportation.
• Ability to work independently and as part of a team.
• Bachelor's degree in a related field (preferred but not required).
• Fluency in both English and Indonesian.

🛠️ Keahlian

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